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Shawn of Rutland, VT Verified Reviewer
Original review: Jan. 12, 2023
Usually customer experiences don’t go so well. You know, you call and can’t understand the person on the other line that is on the other side of the globe, or they’re kind, but can’t help you resolve your problem. Or, they’re not kind at all or you’re on hold for hours while you get transferred from person to person, explaining your dilemma each time.
So, of course I was dreading calling Appliances Connection to resolve a FEDEX undelivered, perhaps damaged, drop-in range cooktop I had ordered. I called and decided to hold. Then they let me know I was 34th in the queue. Yikes, I called back and took the offer to get a call back. They must have a lot of customer service representatives, because they returned my call less than half an hour later. Martin ** was my customer service representative, and I have to say, it may have been the best customer service experience I’ve had.
First, he helped me resolve my range order in the way that best suited me and my somewhat undecided travel plans. Then, when I thanked him for his excellent service and complimented him on his very good English (I thought his accent was Caribbean, but he let me know came here from Liberia), he told me how much he appreciated someone being kind to him! These days, it seems like everyone is so unpleasant, I totally understood where he was coming from, especially when dealing with people who are calling with a problem.
That made me remember the terrible service I received from the shipping company they used to deliver my other appliances. Martin listened and laughed with me and told me he appreciated me letting him know, as the company isn’t aware their delivery contract companies are doing a poor job unless the customers let them know. He assured me he’d send my detailed experience up the chain AND offered me complimentary ten year warranties on the appliances for my inconvenience, which I totally hadn’t expected!
He also gave me his personal extension so I wouldn’t have to join the hold queue next time! I’m so glad he did and that I received him as my representative. I really liked the prices and selection at Appliances Connection, but was leery to order from them again on my next projects (rentals), due to the hassle with the delivery company. I will definitely shop with Appliances Connection again, as I now know that if I run into difficulties in the future I can count on Martin to take good care of me. And I’ll definitely let all the friends and family (they all asked who I purchased from, BTW, I did assure them it was the delivery company at fault) I told my ridiculous delivery stories (yes, there was more than one) to how Appliances Connection not only listened, but made it right, which is extremely refreshing nowadays. In fact, it’s only been a couple of hours and I’ve already told two people. Martin really made my day!
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Helgeson of Albuquerque, NM Verified Reviewer
Original review: Nov. 9, 2022
A+ all around. Flawless from start to finish. We couldn't be happier with the wonderful dishwasher that we got from Appliances Connection. Shipping was quick. The dishwasher arrived in great shape and was installed the next day and it works well as expected. Thankfully we did not receive a damaged item and have to go through the experience that we read that others did. I recommend that you pay the extra money to have it installed for you, as I did it myself (new dishwasher installation) and it took much longer than I thought it would and it cost me more than I thought only because I bought the wrong hardware and couldn't return it after opening it. Thank you!
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John of Laguna Hills, CA Verified Reviewer Verified Buyer
Original review: Sept. 2, 2022
With supply chain problems, we are all looking far and wide for the items we need for our projects. Unfortunately, sometimes that means working with various e-commerce or remotely located businesses that are hard to trust. Appliances Connections has a great and easy to use site that gives real time inventory. In my case, that inventory was very accurate and they were able to partially ship a complex order quickly. One item was delayed and when I inquired about an alternate version of the same item, the support rep immediately made the substitution and the item was on a truck the next day!
Outside of the great ordering experience, their post-sales support is great. My project changed a bit and I had to return one expensive ($3,400) item. I contacted support via the web and my rep (Martin **) opened a ticket and took me through the process of validating the item, and packaging it. He even scheduled the LTL pickup of the item. About a week and a half after my item was picked up my purchase price (minus shipping, clearly outlined and explained prior to purchase and return) was refunded! I will 100% be buying with this company in the future. The combination of inventory, real-time updates, simple processes, and a highly empowered support team make them great to work with.
7 people found this review helpful
sari of Brooklyn, NY Verified Reviewer
Original review: Aug. 31, 2022
Finally someone wonderful. I bought a speed queen washer and dryer and the beginning of the transaction was great we got it delivered within two business days very happy about it and delivery people were very nice and thorough. Unfortunately the dryer had a big dent in it so it had to be taken back. That’s where a lot of my aggravation began. I spoke to many customer service reps who gave me false information or were not the most polite. But then I was transferred over to Miss heavenly Pauling Who is so incredibly kind and patient I can’t even begin to express how appreciative I was.
After first being told I would have the dryer in 2 to 3 business days to I will have to wait 4 to 6 weeks, she was able to rectify the situation. Ms **’s customer service skills and knowledge were just phenomenal. Because of the way she rectified things and the kindness and patients she had with me I will definitely order from them again. But, I would like to work directly With her. Ms. Heavenly ** made the transaction so wonderful.
5 people found this review helpful
Jessie of Chicago, IL Verified Reviewer
Original review: May 5, 2022
My dishwasher had gone out and I went to the internet to review the best choice in this appliance. After making my choice, I did a little more research on what this machine would cost. When I came across the AppliancesConnection website I was amazed at how much money I could save. It came very quickly by two young men who delivered it to my front door without scratch or dent or any quarrels whatsoever. I now have a wonderful top of the line, extremely quiet Samsung that was delivered to my door cheaper than a lesser model I would have had to pick up at one of our local stores. This model would have cost me about 5 to 6 hundred dollars more locally. I will indeed be a return customer at AppliancesConnection.
7 people found this review helpful
Sonhia of Blythe, CA Verified Reviewer
Original review: Feb. 14, 2023
I ordered a washer and dryer on December 16, 2022, It is now February 14th, 2023 and I am due to make a second payment already and I still have not received the dryer. It took a month and a half and one payment made before I received the washer. I have made numerous phone calls and they just put a ticket in for you. I would caution anyone from ordering from this company. I would have rather paid Best Buy the $200 dollar delivery fee than to have to hassle with this company. They truly are the worst company I have ever done business with.
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Christine of San Antonio, TX Verified Reviewer Verified Buyer
Original review: Feb. 9, 2023
Ordered a vanity in early Jan. The website “claimed” it would ship within 2 days. Big lie. I had THREE notifications of delay, and each time the notice extended delivery by weeks. I cancelled the order. Fine print online said you had to call with a cancellation. I called. They said the manufacturer needed 72 "business" hours to process a cancellation. 72 Business hours which I didn’t catch initially, but translates to 9 DAYS. Ridiculous. Today, day 9. I contacted Customer Service. They claim they “can’t“ process the refund because “something is wrong with AMEX”. Total **. "Might" have to MAIL me a refund.
After requesting multiple times to get a confirmation of cancellation - I have been told they are "working on it". It’s been a nightmare. I can't get this un-shipped item cancelled, I can't get a refund from them, so I am unable to comfortably order a vanity from another provider. It's a total scam. Today, is the date that the manufacturer last said it would be shipped - I have a gut feeling these people are going to respond with "oh sorry we can't refund you because it shipped." DON'T BUY FROM THEM and save yourself the huge inconvenience of this type of debacle.
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Seanna of Ballico, CA Verified Reviewer Verified Buyer
Original review: Feb. 6, 2023
We purchased 12 appliances over a year ago, expecting some to take months to ship. The house was delayed 6 months so installation was also delayed. Incorrect items were shipped, matching items shipped separately and in one case match never came. The worst issue is that the oven’s package and outside appearance were undamaged upon inspection so accepted. It wasn’t until installation that major, unfixable damage was discovered and since it had been a year the company will not assist in resolving at all. Customer service has even hung up on us. We regret using this company as more research has uncovered that this is common and want to warn future shoppers.
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Raquel of Alexandria, VA Verified Reviewer Verified Buyer
Original review: Feb. 3, 2023
I ordered a Bosch Dryer from this company Order #**. The company communicated exactly what the customer should expect about the product and delivery. In addition to product information provided free delivery and warranty in addition to quality product offerings.
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Linda of Smithfield, RI Verified Reviewer
Original review: Jan. 30, 2023
1st day I used the big oven was 7 days after delivery and so excited to have our stove in time for the Holidays. We were away the day after it arrived so Christmas Day was our very first 1st use of this Oven. My daughter came so close to getting her face burned while I was right beside her. Thank Goodness She reacted quickly to what appeared to be a mini explosion from the oven when she opened the door. My husband has patiently been calling and emailing for weeks. We have not turned this oven on since. It took weeks before they responded with 1st we need to send someone out that took more time. The repair man said it need a new oven igniter!!! A Repair for a NEW stove that cost Thousands!!! Needs a new part!!! And dangerous!!!
ThOR advised don’t use the oven!!! Well Then why did I buy a NEW stove!!! Here we are now moving into Feb with no resolution and Appliances Connection is dragging their feet so here we are NOW on the last day of Jan and they want to send another person!!! This time want to send a THOR rep out!!! Our WORST buying experience Ever!!! Sitting here with dangerous stove, not using the main oven & Borrowing neighbor's stoves for our large family dinners. I’m very angry and want this faulty stove Out of my home and our money returned!!!
This company will take your $ and do all they can to avoid a return. Who wants an expensive stove that could cause harm and needs a major part replaced???Shame on Appliances Connection and THOR for bypassing Quality Assurance and taking advantage. I also plan to contact the department of elderly affairs as they (AC) claim Fed laws assures them the right to repair the stove. Really a brand New stove 1st use??? Beware!!! I’m not as patient as my husband I give him much credit for constantly reaching out to Appliances Connection. I want it out of my home!!!!
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